When Roberta Mendelsohn moved into Harriett & Ralph Kaplan Estates Assisted Living a few years ago, she quickly discovered that one of her favorite things was helping new residents feel at home.
Today, Mendelsohn, 85, serves as the community’s “resident ambassador,” a role that suits her outgoing personality and caring nature.

“I immediately introduce myself to new residents,” Mendelsohn said. “I understand the first few weeks can be overwhelming when you’re living in an unfamiliar place, so I want to make people feel at home. Plus, it’s a great way to make new friends!”

Originally from Chelsea, Mendelsohn spent much of her life involved with Temple Sinai Marblehead, where her son-in-law is the cantor. She enjoys her big, blended family and being a grand-mother of 10. Mendelsohn chose assisted living because she wanted to maintain her independence while staying active and connected to others. Her kids and grandkids visit often, frequently hosting parties in the assisted living’s event spaces.

She also recognized an opportunity to help people who, like her, were beginning a new chapter in their lives.

“Roberta helps make the transition to assisted living a positive and enjoyable experience,” said Krista Burke, community relations concierge at Chelsea Jewish Lifecare, the nonprofit that operates Kaplan Estates. “She gives tours, introduces new residents to others, encourages them to par-ticipate in activities and, most importantly, offers a friendly face and a listening ear. It makes a big difference.”
Sometimes, that warm welcome develops into a lasting friendship.

Diane Hart, 83, moved to Kaplan Estates a few months ago following the death of her husband. The couple have been longtime members of Congregation Shirat Hayam in Swampscott. Mendelsohn was among the first people to reach out to Diane, and the two quickly became close friends.

“I didn’t feel quite so alone,” Hart said. “It’s comforting to have a friend close by.”

The friends don’t spend every moment together, and that’s part of what makes their friendship work. Mendelsohn is an avid card player, while Hart enjoys exercising. They pursue their own interests but always make time to catch up afterward.

“We always have lots to talk about,” Mendelsohn said with a laugh.

Her compassion extends beyond welcoming newcomers. Mendelsohn also makes a point of visiting residents who return from the hospital or are receiving care at the nearby Jeffrey & Susan Brudnick Center for Living.

“It’s become a labor of love, and she’s incredibly generous with her time and heart,” Burke said.

Mendelsohn has also encouraged fellow residents to embrace the opportunities that come with a new home.

Dianne Cahill moved to Kaplan Estates from New York after losing her husband. Although she initially wasn’t sure assisted living was right for her, she soon discovered ways to stay active and connected. Cahill joined the YMCA down the street and walked there nearly every day.

After a recent stay at the Brudnick Center for rehabilitation following an injury, Roberta encouraged Dianne to return to her routine. Today, Cahill participates in almost every activity on the campus.
“I love staying busy,” Cahill said.

For residents arriving at Kaplan Estates, Mendelsohn offers something especially valuable during a major life transition – an immediate sense of belonging.

Her message to newcomers is simple: Get involved, meet people, stay active and give yourself a chance to feel at home.

And if they’re lucky, Roberta Mendelsohn will be one of the first people they meet.